Frequently Asked Questions

The Swift Enduro and Enduro 4G come in a standard angle and a wide angle model. Select the right field of view to avoid blind spots. Standard Angle (camo only) has a 50-degree field of view, perfect for objects more than 5 metres from the camera. Wide Angle (brown only) has a 100-degree field of view for objects less than 6 metres from the camera in narrow, closed-in areas.

Many of our cameras are successfully mounted on trees, but we do not recommend placing them too high. A swaying tree can trigger the camera, resulting in thousands of unwanted images and short battery life, and a high camera may only see the tops of heads or vehicles, losing the 10 to 20m detection zone. As a general rule, make sure the tree is wider than the camera to reduce movement. Many people still choose to mount their camera up high to act as a deterrent.

We cannot guarantee protection against gunshots or bullets, but we do sell heavy-duty security boxes made of thick steel to protect our outdoor cameras.

First, check that the batteries are in the right way. The springs at one end are sometimes mistaken for negative terminals, so check the symbols on the battery compartment door. If the screen still will not turn on, check you have pressed OK to enter Setup or Test Mode after switching the camera on. Visit our Camera Videos page for easy-to-follow set-up videos.

Check you have not accidentally set the camera to Time-Lapse, which will take a photo every 5 seconds. Also check that movement from a swaying tree, or grass and branches in front of the lens, is not triggering it. If most photos are taken in daylight it is likely vegetation. If day and night are roughly equal, it is likely the time-lapse function.

You can keep up to 26,000 images at 5 megapixel size on a 32GB SD card, which should outlast most battery types. Video storage depends on the camera model and whether video is set to HD, WVGA or FHD. The Enduro 4G automatically saves over old images (SD cycle), and this feature can be turned on for other Swift cameras.

No. The images and videos are standard formats that any computer can read without extra software. Some older Mac computers may need conversion software for AVI videos.

The camera's motion sensor cannot work through glass, however time-lapse mode will.

All orders made Monday to Friday are dispatched within 24 hours where products are in stock. Express post orders to Australian metro areas usually arrive overnight, though remote areas may take longer. Contact us if your order is urgent. Please note lithium batteries cannot be sent via airfreight or Express Post.

Batteries are not necessary but can be used as a backup. Our Swift Solar Panel has two inbuilt lithium batteries which power the camera on cloudy days. Note the solar panel will not charge batteries inside the camera. If using batteries as backup, use rechargeable types such as Fujitsu Rechargeable, as alkaline batteries can leak in hot weather.

Our cameras are weatherproof but not waterproof. They handle rain and storms while upright, but cannot be installed upside down, submerged in water, or left sitting in a puddle.

Condensation forms when moisture in the air is trapped inside the camera, often from quick temperature changes. Avoid this by placing the camera in an airtight bag and letting it adjust to temperature slowly. If condensation is inside the camera, stop using it immediately, remove the SD card and batteries, and let it dry fully. Reconyx Desiccant Sheets can help absorb moisture.

Think like a photographer and keep the sun's position in mind. If the sun shines directly onto the lens, your subject may be caught in shadow. If the sun is behind the camera, your subject will be well lit with more detail.

Yes, we can repair all Swift cameras on site for a fee. Contact us first for troubleshooting advice, as many issues can be resolved without a return. See our Product Returns page for instructions.

Yes, all our prices are GST inclusive.

Only two models reliably capture number plates at night: the Reconyx HL2X HyperFire 2 Licence Plate Camera and the HL2XC HyperFire 2 Cellular Licence Plate Camera, capturing vehicles travelling up to 80km/h day or night, with the rest of the image underexposed. You can also capture plates during the day with our Swift Enduro 4G or Enduro cameras.

Our 4G cameras work best on the Telstra network. A Telstra SIM enables near-instant image delivery, and we recommend our OCA SIM cards. Other networks can experience delays of up to two hours, or may only send to email rather than MMS. Reconyx cellular cameras come with a built-in international SIM that cannot be changed.

Our Swift Enduro 4G cameras need a Telstra SIM and around 2 to 3 bars of coverage to send photos. The camera still records to its SD card without a network connection, so you can move it into coverage later to send stored images.

Check the camera aerial is screwed on firmly, make sure the SIM card is activated, and confirm the camera is within mobile range using the Telstra coverage map. In the 4G menu, set SIM Auto Detect to Automatic.

Make sure your SIM supports both voice and data, as data-only SIMs cannot send MMS. Test with Send to SMTP and Send to Phone Number in settings to confirm SIM type. Make sure only one sending option (MMS, SMTP or FTP) is active at a time, and confirm your SIM has credit. Email addresses are limited to 39 characters on the Enduro, and 30 in the app.

No. The Enduro 4G does not live stream, but sends an instant photo to your phone, email or website when triggered. For live streaming, we stock Uniden security cameras.

This is usually due to poor contact between the SIM and the SIM pins. Place a piece of tape on the back of the SIM, avoiding the metal chip, to thicken it and improve contact, then re-insert.

Our Swift Enduro 4G cameras work best on the Telstra network, and we recommend OCA SIM cards. If you are only sending MMS to a phone, choose a Talk and Text plan. If sending via email or FTP you will need data. In high quality mode the camera sends roughly 2,500 images per 1GB.

For 95% of users the app is not required, as the camera is fully functional without it. It is useful if you need to change settings remotely. See our Swift 3G/4G Trail Cam App video for more information.

Check your SIM is inserted correctly and is the right size. The Enduro and Enduro 4G use a standard-sized SIM, not micro or nano. Make sure you have not confused the SIM slot with the SD card slot. If the problem persists, please call our team.

No, the solar panel will not charge batteries inside the camera. It has two inbuilt lithium batteries which power the camera on cloudy days. When sunny, it can supply enough power for up to 100 images per day on the Enduro 4G, or 500 plus on a standard Enduro.

Battery life depends on activity, transmission and day or night use. Alkaline: Enduro up to 5,000 images, Enduro 4G 500 to 1,000. Lithium: Enduro up to 10,000 images, Enduro 4G 700 to 1,300 (we recommend Energizer Lithium Ultra). Rechargeable: Enduro up to 7,000 images, Enduro 4G 500 to 1,000 (we recommend Fujitsu Rechargeable).

Cheap batteries are the number one headache for customers. We recommend rechargeable or lithium batteries for best performance: Fujitsu Premium Alkaline, Energizer Lithium Ultra, or Fujitsu Rechargeable (85% capacity retained up to a year, rated to 2,100 charge cycles). A Swift Solar Panel is also a great power option for long deployments.

Yes, using a Swift Solar Panel, which has two inbuilt lithium batteries for continuous power. Note it will not charge batteries inside the camera. Make sure it is installed the right way up, with cords and holes facing downward, to avoid rain damage. Swift cameras can also run on mains power via a power pack.

Our Swift Solar Panel comes with a standard 1.5 metre cable. A 5 metre cable is available if you need to position it further away.

Check for thousands of empty images, as the camera may be mounted on a swaying object or triggered by moving grass and branches. Also check Time-Lapse has not been activated by accident, GPS is off, and Instant Mode or SMS Ctrl is set to Daily rather than Instant. Use high-quality batteries such as Fujitsu Rechargeable.

This is usually caused by the camera being mounted on a moving object, or something moving directly in front of it such as grass or branches. Clear the area in front of the lens, and consider lowering the PIR Sensitivity setting.

Our Swift cameras have a vision range of up to 15m in the day and 10m at night. If you are capturing fast-moving objects, choose a camera with a faster trigger time such as a Swift Enduro 4G or Reconyx HL2X.

The Illumination setting is likely set to External instead of Internal. Internal uses the camera's own flash, which is needed for night images 99% of the time.

The batteries are nearly flat, or too poor quality to power the flash at night, even though they can still manage daytime shots. Use only Fujitsu Rechargeable, Fujitsu Premium Alkaline or Panasonic Eneloop batteries.

This usually means the batteries do not have enough power and need replacing. It often happens if the camera was left in Menu mode and could not automatically switch to Live mode.

Stop using the camera immediately to avoid damage. Remove the SD card and batteries and let it dry fully before resuming use. Reconyx Desiccant Sheets, and making sure aerials and screws are tightened, can help prevent this.